At BioPhysics Essentials, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible return policy to make sure your shopping experience with us is worry-free.
Returns
We accept returns within 60 days of delivery for any unused and unopened items, and within 30 days of delivery for used and open items. To initiate a return, please click the "Initiate a Return" button below and enter your order number and zip code. We have a "no questions asked" return policy, but would love to hear your feedback . We will provide you with a return authorization and shipping label.
Please note that all returned items must be in their original packaging, with all accessories and labels intact. We reserve the right to refuse returns if the items are not in their original condition.
Refunds
Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If everything is in order, we will issue a refund to your original method of payment within 7-10 business days. Please note that shipping fees are non-refundable.
Exchanges
If you receive a damaged or defective item, please contact us immediately so we can make it right. We will send you a replacement item as soon as possible, along with a shipping label to return the damaged or defective item.
Please note that all exchanges are subject to availability. If the item you want to exchange is no longer available, we will issue you a refund instead.
Contact Us
If you have any questions about our return policy or need assistance with a return or exchange, please contact our customer service team at support@biophysicsessentials.com or via live chat. We are here to help!